Privacy Policy
Last Updated: 01/14/2026
Zou Vet (“Zou Vet,” “we,” “us,” or “our”) aka Zoul Veterinary Services, LLC, Zou, etc. values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website www.zouvet.com, use our services, or interact with our online veterinary telehealth platform (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide to Us
We may collect information that you voluntarily provide, including:
Personal Information: Name, email address, phone number, mailing address, and account login credentials
Pet Information: Pet name, species, breed, age, weight, medical history, symptoms, photos, videos, and other health-related information
Payment Information: Billing details and transaction information (processed securely by third-party payment processors; we do not store full credit card numbers)
Communications: Messages, emails, chat logs, and telehealth consultation records
b. Information Collected Automatically
When you use our website or Services, we may automatically collect:
IP address
Browser type and device information
Operating system
Usage data, pages visited, and timestamps
Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
Provide and operate our veterinary telehealth Services
Facilitate virtual veterinary consultations
Communicate with you about appointments, updates, and support
Process payments and manage billing
Improve our website, Services, and user experience
Maintain security and prevent fraud
Comply with legal, regulatory, and professional obligations
3. Telehealth and Pet Health Information
Pet health information you provide is used solely for veterinary care and related Services. While pet health data is not protected health information (PHI) under HIPAA, we treat it with a high level of care and confidentiality consistent with veterinary professional standards.
4. How We Share Information
We do not sell your personal information. We may share information only in the following circumstances:
Service Providers: Third-party vendors who assist with hosting, payments, analytics, customer support, or communications
Veterinary Professionals: Licensed veterinarians and staff involved in providing your pet’s care
Legal Requirements: If required by law, court order, or regulatory authority
Business Transfers: In connection with a merger, acquisition, or sale of assets
All third parties are required to protect your information and use it only for authorized purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable website functionality
Analyze usage and performance
Improve user experience
You may adjust your browser settings to refuse cookies, but some features of the Services may not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal and pet information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights and Choices
Depending on your location, you may have rights to:
Access, correct, or update your personal information
Request deletion of your personal data
Opt out of certain communications
Restrict or object to certain data processing
To exercise your rights, please contact us using the information below.
9. Children’s Privacy
Zou Vet’s Services are intended for users who are at least 18 years old. We do not knowingly collect personal information from children.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Zou Vet
Website: www.zouvet.com
Email: hello@zouvet.com
Cookie Policy
Last Updated: 01/14/2026
This Cookie Policy explains how Zou Vet (“Zou Vet,” “we,” “us,” or “our”) uses cookies and similar technologies on www.zouvet.com (the “Website”).
By using our Website, you agree to the use of cookies as described in this Cookie Policy, unless you disable them through your browser settings.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. Cookies help websites function properly, remember preferences, and improve user experience.
2. Types of Cookies We Use
a. Essential Cookies
These cookies are necessary for the Website to function properly and cannot be disabled in our systems. They enable core functionality such as:
Secure access to accounts
Appointment scheduling
Form submissions
Website navigation
Without these cookies, certain Services may not be available.
b. Performance and Analytics Cookies
These cookies help us understand how visitors interact with our Website by collecting information such as:
Pages visited
Time spent on pages
Error messages encountered
General usage patterns
This information is aggregated and anonymized and is used to improve our Website and Services.
c. Functional Cookies
Functional cookies allow the Website to remember choices you make, such as:
Language preferences
Saved login information
User settings
These cookies enhance your experience but are not strictly necessary for basic Website functionality.
d. Marketing and Advertising Cookies
We may use marketing cookies to:
Measure the effectiveness of marketing campaigns
Deliver relevant advertisements (if applicable)
These cookies may be set by us or by third-party providers. We do not use cookies to collect sensitive personal or pet health information for advertising purposes.
3. Third-Party Cookies
Some cookies on our Website may be placed by third-party service providers, such as:
Analytics providers (e.g., website traffic analysis)
Payment processors
Customer support or communication tools
These third parties may collect information in accordance with their own privacy policies. Zou Vet does not control these cookies.
4. How to Manage or Disable Cookies
You can manage or disable cookies through your browser settings. Most browsers allow you to:
View which cookies are stored
Delete cookies
Block cookies altogether
Please note that disabling cookies may affect the functionality and performance of the Website and limit access to certain features.
5. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. Updates will be posted on this page with a revised “Last Updated” date.
6. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us at:
Zou Vet
Website: www.zouvet.com
Email: hello@zouvet.com